MiPet Cover Policies Allianz
MiPet Cover Policies are administered by Petcover EU Limited (Petcover) and Underwritten by Allianz Insurance plc (Allianz).MiPet Cover is no longer offering new policies. If you require cover for another pet please speak to your veterinary for an information leaflet on pet insurance.
Making a claim has never been easier…
While dealing with your claim, feel free to ask our claims team anything that’s on your mind. They’re fully trained to provide honest support, no matter your situation.
Step 1 - Notify your surgery
If your veterinary fees are above your excess and you would like to submit a claim for treatment, the first step is to notify your vets of your intention to claim. Be sure to update your vets with your MiPet Cover policy number.
You will have 12 months from the treatment date to submit your claim.
Step 2 - Making your claim
If your vets are able to submit an electronic claim this will be the quickest way of submitting your claim. They will submit your claim directly to the MiPet Cover pet insurance team.
* OR you can download a claims form to submit to your vets.
Make a claim for non-vet fees by downloading our non-vet fees claim form
Step 3 - We’ll be in touch
Relax while we handle your claim. Our expert team will review your claim. If we need any more information, we will contact your vets directly or yourself
If you would like to check the status of a claim, please call the MiPet Cover claims line on 0330 057 0646
Third Party Claims
You must contact Allianz as soon as possible if an incident happens that could lead to a claim under the ‘Third Party Legal Liability’ section. For example, (but not limited to) your dog causing injury to a third party or damaging third party property. Call the Allianz specialist liability teams on:
For injury to a third party
For damage to third party property
For any other section of cover you don’t need to tell us about a potential claim or let us know that you will be making a claim.
FAQs
Pet insurance is important, but it doesn’t have to be complicated. We’ve listened to our customers and put the most important questions for you here. If you can’t find what you need, don’t worry. You can always get in contact with us. Our teams are fully trained to give an honest, transparent and efficient service, no matter your situation.
FAQs related to PetCover Insurance:
From 1 May 2025 onwards, existing customers were issued a replacement policy at the renewal of their previously policy, provided they had not opted out of having their data transferred. The new underwriter is Allianz Insurance plc (Allianz), and the new administrator is PetCover EU Limited (Petcover), who will be responsible for all customer service.
How do I submit a claim?
You can continue to submit claims directly with your vets or as above.
What do I do if treatment dates span over the two policies ?
If the treatment started before your policy transferred to PetCover but continued after your renewal date, the costs will be split. Any costs for treatment that took place prior will go to Insurance Factory Limited and any costs for treatment after, to PetCover. All claims should be submitted to PetCover who will assess your claim based on all treatment/costs. They will forward any further claim information to Insurance Factory Limited to assess their portion of the claim when required.
Will I have cover for conditions I have already claimed for?
If your current policy covers an illness or injury, Allianz and PetCover will continue to provide cover for this, up to the limits on your replacement MiPet Cover policy. This is providing you accepted the replacement policy with them, with effect from the date your previously policy expired. Just remember, if your pet is covered on the ‘Annual’ or ‘365 Flex’ plans, an illness or injury is only covered for 12 months and this time period may already have been reached before your replacement MiPet Cover policy starts.
Will I retain my multi-pet discount?
Why has my price increased at renewal?
There are multiple factors that will affect the price of your MIPet Cover policy.
These include, but are not limited to;
- The age of your pet, as your pet ages the risk of them becoming ill increases.
- Your claims history, if your pet has been unwell and you’ve had to make a claim this may indicate that you’re more likely to claim in the future and will impact your premium.
- Advancements being made in veterinary treatments and inflationary increases both impact the cost of treatment and medication, which inevitably have an impact on insurance premiums.
Complaints
What do I need to do if I want to complain?
Our aim is to get it right, first time, every time. If you have a complaint we will try to resolve it straight away. If we are unable to, we will confirm we have received your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot, we will let you know when an answer may be expected.
If we have not resolved the situation within eight weeks, we will issue you with information about the Financial Ombudsman Service (FOS), which offers a free, independent complaint resolution service.
If you have a complaint, please contact the Customer Satisfaction Manager at:
Address:
Premier House, Harlaxton Road, Grantham, NG31 7JX
0330 0570646
Email:
[email protected]
You can find our full complaints procedure in our pet insurance policy.
Refer your complaint to the Financial Ombudsman
You have the right to refer your complaint to the Financial Ombudsman, free of charge – but you must do so within six months of the date of the final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Website: financial-ombudsman.org.uk
Telephone: 0800 0234567 or 0300 1239123
Email: [email protected]
Using our complaints procedure or contacting the FOS does not affect your legal rights.