Complaints

At MiPet Cover, we are committed to providing you with an exceptional level of service and customer care

We realise, however, that things can go wrong and there may be occasions when you feel that we have not provided the service you expect. When this happens we want to hear about it so that we can try to put things right.

Although it can help to make complaints in writing we are happy to receive complaints communications in whatever form or medium is appropriate for your circumstances.

If a dispute regarding your policy or claim does arise, the first step is to talk to a member of the Customer Service Team. This can be done either by calling us, emailing or writing to us using the details below.

Telephone: 0808 164 8001

Email: complaints@insurancefactory.co.uk

Address: MiPet Cover Pet Insurance, The Connect Centre, Kingston Crescent, Portsmouth PO2 8DE

You can find our full complaints procedure in our pet insurance policy.